OneTouch Verio Flex® - Error And Other Messages

• The OneTouch Verio Flex^® Meter displays messages when there are problems with the test strip, with the meter or when your glucose levels are above 33.3 mmol/L or below mmol/L. Improper use may cause an inaccurate result without producing an error message.

• NOTE: If the meter is on but does not operate (locks-up), contact Customer Care.

• What it means:
  • You may have a very low blood glucose level (severe hypoglycemia), below 1.1 mmol/L.
  • NOTE: When your glucose result is below 1.1 mmol/L, both the LO and the Range Indicator Arrow will flash on the meter screen.

• What to do:
  • This may require immediate treatment. Although this message could be due to a test error, it is safer to treat first and then do another test. Always treat according to your healthcare professional's recommendations.

• What it means:
  • You may have a very high blood glucose level (severe hyperglycemia), over 33.3 mmol/L.
  • NOTE: When your glucose result is above 33.3 mmol/L, both the HI and the Range Indicator Arrow will flash on the meter screen.

• What to do:
  • Re-test your blood glucose level. If the result is HI again, obtain and follow instructions from your healthcare professional right away.

• What it means:
  • Meter is too hot (above 44°C) to perform a test.

• What to do:
  • Move the meter and test strips to a cooler area. Insert a new test strip when the meter and test strips are within the operating range (6-44°C). If you do not get another HI.t message, you can proceed with testing.
  • If this message continues to appear, contact Customer Care.

• What it means:
  • Meter is too cold (below 6°C) to perform a test.

• What to do:
  • ​​​​​​​Move the meter and test strips to a warmer area. Insert a new test strip when the meter and test strips are within the operating range (6-44°C). If you do not get another LO.t message, you can proceed with testing.
  • If this message continues to appear, contact Customer Care.

• OneTouch Verio Flex® - Product Guide
• OneTouch Verio Flex® - Interpreting Unexpected Results
• OneTouch Verio Flex® - Preparing The Meter
• OneTouch Verio Flex® - Sampling blood from the fingertip
• OneTouch Verio Flex® - Applying Blood And Reading Results

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