Understanding error and other messages that may appear on the OneTouch Verio Reflect® meter such as Extreme Low Glucose, Extreme High Glucose and temperature too high or too low.
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OneTouch Verio Reflect® meter
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Error and other messages:
The OneTouch Verio Reflect® Meter displays messages when there are problems with the test strip, with the meter or when your glucose levels are above 33.3 mmol/L or below 1.1 mmol/L. Improper use may cause an inaccurate result without producing an error message.
NOTE:
If the meter is on but does not operate (locks up), contact Customer Care.
Extreme Low Glucose:
What it means:
You may have a very low blood glucose level (severe hypoglycemia).
What to do:
This may require immediate treatment. Although this message could be due to a test error, it is safer to treat first and then do another test.
Always treat according to your healthcare professional's recommendations.
Extreme High Glucose:
What it means:
You may have a very high blood glucose level (severe hyperglycemia), over 33.3 mmol/L.
What to do:
Re-test your blood glucose level. If the result is EXTREME HIGH GLUCOSE again, obtain and follow instructions from your healthcare professional right away.
Temperature too high:
What it means:
Meter is too hot (above 44°C) to perform a test.
What to do:
Move the meter and test strips to a cooler area. Insert a new test strip when the meter and test strips are within the operating range (6-44°C). If you do not get another Temperature too high message, you can proceed with testing.
If this message continues to appear, contact Customer Care.
Temperature too low:
What it means:
Meter is too cold (below 6°C) to perform a test.
What to do:
Move the meter and test strips to a warmer area. Insert a new test strip when the meter and test strips are within the operating range (6-44°C).
If you do not get another Temperature too low message, you can proceed with testing.
If this message continues to appear, contact Customer Care.
