Troubleshooting:
App Error and Other Messages:
- The app displays messages when you have entered invalid data and to prompt you to check certain app settings when necessary.
Data Access Error:
- What it means:
- The app is unable to access requested data.
- What to do:
- You may be able to restore your data from your OneTouch Reveal® account. Delete and re-install the app, then log into your OneTouch Reveal® account again.
The App Will Not Launch:
- What it means:
- The OneTouch Reveal® mobile app is corrupted.
- What to do:
- Delete and re-install the app.
App and Meter Use Different Units of Measure:
- What it means:
- The meter you are pairing uses a different unit of measure than the one used in the app.
- What to do:
- Please use a meter that is compatible with the unit of measure used in the app.
Different Range:
- What it means:
- The range set in the meter is different than the one set in the app.
- What to do:
- Confirm the range you want to use for both the meter and the app.
Improper Blood Glucose Value:
- What it means:
- You have entered a blood glucose value that is either above or below the allowable range.
- What to do:
- Tap OK and enter a different blood glucose value that is from 1.1 to 33.3 mmol/L.
Improper Carbohydrate Value:
- What it means:
- You have entered a carbohydrate amount that is above the allowable value of 999 grams.
- What to do:
- Tap OK and enter a value from 0 (zero) up to 999 grams.
Improper Insulin Value:
- What it means:
- You have entered an insulin amount that is above the allowable value of 250 units.
- What to do:
- Tap OK and enter a value from 0 (zero) up to 250 units.
Improper Manual Blood Glucose Value:
- What it means:
- You have manually changed a blood glucose result to a value that is either above or below the allowable range.
- What to do:
- Tap Undo to display the result that appeared before you changed it. Or, press OK to enter a new value from 1.1 to 33.3 mmol/L.
- For more information regarding troubleshooting, see the following article:
