OneTouch Reveal® Mobile App – iOS – Troubleshooting

Troubleshooting:
 

• App Error and Other Messages
  • The app displays messages when you have entered invalid data and to prompt you to check certain app settings when necessary.

• Data Access Error
  • What it means:
    • The app is unable to access requested data.
  • What to do:
    • You may be able to restore your data from your OneTouch Reveal^® account.
    • Delete and re-install the app, then log into your OneTouch Reveal^® account again.

• The App Will Not Launch
  • What it means:
    • The OneTouch Reveal^® mobile app is corrupted.
  • What to do:
    • Delete and re-install the app.

• App and Meter Use Different Units of Measure
  • What it means:
    • The meter you are pairing uses a different unit of measure than the one used in the app.
  • What to do:
    • Please use a meter that is compatible with the unit of measure used in the app.

• Different Range
  • What it means:
    • The range set in the meter is different than the one set in the app.
  • What to do:
    • Confirm the range you want to use for both the meter and the app.

• Improper Blood Glucose Value
  • What it means:
    • You have entered a blood glucose value that is either above or below the allowable range.
  • What to do:
    • Tap OK and enter a different blood glucose value that is from 20 to 600 mg/dL.

• Improper Carbohydrate Value
  • What it means:
    • You have entered a carbohydrate amount that is above the allowable value of 999 grams.
  • What to do:
    • Tap OK and enter a value from 0 (zero) up to 999 grams.

• Improper Insulin Value
  • What it means:
    • You have entered an insulin amount that is above the allowable value of 250 units.
  • What to do:
    • Tap OK and enter a value from 0 (zero) up to 250 units.

• Improper Manual Blood Glucose Value
  • What it means:
    • You have manually changed a blood glucose result to a value that is either above or below the allowable range.
  • What to do:
    • Tap Undo to display the result that appeared before you changed it. Or, press OK to enter a new value from 20 to 600 mg/dL.

• For frequently asked trouble shooting questions, see the following article:
  • OneTouch Reveal® Mobile App – iOS – Troubleshooting FAQs

• OneTouch Reveal® Mobile App – iOS – Product Guide
• OneTouch Reveal® Mobile App – iOS – Troubleshooting FAQs
• OneTouch Reveal® Mobile App – iOS – My System Settings
• OneTouch Reveal® Mobile App – iOS – My User Settings
• OneTouch Reveal® Mobile App – iOS – Installing and Updating the App
• OneTouch Reveal® Mobile App – iOS – Instructions for Pairing and Unpairing the Meter
• OneTouch Reveal® Mobile App – iOS – Syncing Your Meter and Background Sync
• OneTouch Reveal® Mobile App – iOS – Synchronizing Data across Multiple Compatible Wireless Devices

AW07231101M