Understanding some error and other messages that may appear on the OneTouch Verio Flex® system including temperature too high, temperature too low, extremely high blood sugar and extremely low blood sugar.
Product Guide
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OneTouch Verio Flex® meter
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Error and other messages:
The OneTouch Verio Flex® Meter displays messages when there are problems with the test strip, with the meter or when your glucose levels are above 600 mg/dL or below 20 mg/dL. Improper use may cause an inaccurate result without producing an error message.
NOTE: If the meter is on but does not operate (locks-up), contact Customer Care.
LO Message:
What it means:
You may have a very low blood glucose level (severe hypoglycaemia), below 20 mg/dL.
NOTE: When your glucose result is below 20 mg/dL, both the LO and the Range Indicator Arrow will flash on the meter screen.
What to do:
This may require immediate treatment. Although this message could be due to a test error, it is safer to treat first and then do another test. Always treat according to your healthcare professional's recommendations.
HI Message:
What it means:
You may have a very high blood glucose level (severe hyperglycaemia), over 600 mg/dL.
NOTE: When your glucose result is above 600 mg/dL, both the HI and the Range Indicator Arrow will flash on the meter screen.
What to do:
Re-test your blood glucose level. If the result is HI again, obtain and follow instructions from your healthcare professional right away.
Meter Temperature High Message:
What it means:
Meter is too hot (above 44°C) to perform a test.
What to do:
Move the meter and test strips to a cooler area. Insert a new test strip when the meter and test strips are within the operating range (6-44°C). If you do not get another HI.t message, you can proceed with testing.
If this message continues to appear, contact Customer Care.
Meter Temperature Low Message:
What it means:
Meter is too cold (below 6°C) to perform a test.
What to do:
Move the meter and test strips to a warmer area. Insert a new test strip when the meter and test strips are within the operating range (6-44°C). If you do not get another LO.t message, you can proceed with testing.
If this message continues to appear, contact Customer Care.
