Instructions For Pairing And Unpairing The Meter:
Pairing Your Meter with Your Mobile Device:
- Pairing your meter and your mobile device allows them to communicate with each other. Pairing is necessary so readings can be sent from your meter to the app.
- Multiple meters can be paired with multiple mobile devices. Simply repeat the pairing instructions for each meter.
- Check that your mobile device operating system is supported. You should confirm this after installing an update or upgrading to a new mobile device. See Supported Devices and System Requirements for more information.
- CAUTION: Do Not pair another person's meter with your mobile device.
- To start pairing, open your OneTouch Reveal® mobile app and have your meter on and ready. The meter and mobile device must be within a meter of each other for successful pairing, with nothing between them, such as your body, walls, or water. The app will display step-by-step instructions to guide you through the pairing process.
1. Ensure Bluetooth® is turned on in your mobile device.
2. Open the OneTouch Reveal® mobile app and tap the More menu, My Meters, then Add a meter or tap the +.
3. Select the meter you want to pair.
-
- NOTE: Not all meters are available in all countries.
4. If using a OneTouch Ultra Plus Reflect™ or OneTouch Verio Reflect® meter, you will be asked to select the screen that matches your meter screen.
5. Follow the prompts in the app.
-
- You will be guided to turn your meter on and turn on Bluetooth®.
6. After tapping Continue, the app will search for your meter.
7. When the Searching… screen changes to the Detected meters screen, tap Pair to the right of your meter name in the app.
-
- You can check the last 4 digits of the meter serial number shown in the app against the one on the back of your meter.
8. When prompted by the app enter the PIN number from your meter screen into the app pop-up.
-
- NOTE: Enter your PIN immediately. The PIN will only display on the meter for about 30 seconds. Restart the pairing process, if necessary.
9. Wait for your mobile device to begin syncing data from the meter.
-
- "Syncing..." will appear in the app to let you know the meter is communicating with the app. Once you see a green check mark on the app screen, you have completed pairing. The meter can now be found on the My Meters screen in the More menu.
- To pair additional meters, repeat the steps above. Pair the meters one at a time.
- NOTE: If the mobile device is unable to locate your meter, make sure Bluetooth® is turned on in both the meter and mobile device. If the problem continues, see Frequently Asked Questions.
Remove Your Meter from the App:
- If you are experiencing issues with syncing, we recommend you completely disconnect communication between the devices by removing the meter from the app and your mobile device.
1. To disconnect the meter, go to the My Meters screen in the app, then tap Remove Meter. Tapping this button will remove the meter from your app's meter list and then you will be taken to your mobile device’s Bluetooth list.
2. From the MY DEVICES list in your mobile device Bluetooth® settings, tap the “i” icon next to your meter’s name.
3. Tap "Forget This Device" and confirm, then return to the app.
