Syncing Your Meter And Background Sync:
Sync Your Meter with the App:
- It is important that your app and meter are synchronized (synced) often so your data is always up to date. During syncing, your glucose data will be sent to your app. Data is synced wirelessly between your paired devices using Bluetooth®.
- NOTE: You must pair your meter with your mobile device before syncing. See Pairing Your Meter with Your Mobile Device.
1. Turn your meter on.
2. Make sure Bluetooth® is turned on in both the meter and mobile device.
3. Open the OneTouch Reveal® mobile app.
4. Take a blood glucose test with your meter. Follow your meter instructions.
5. When ready, remove the used test strip from your meter and dispose of according to local requirements.
- Your meter may appear to turn off, but Bluetooth® will remain active.
6. Place both devices within 1.5 meters of each other, with nothing between them, such as your body, walls, or water.
- "Syncing..." will appear in the app to let you know the meter is communicating with the app.
7. Tap OK on the app screen to acknowledge.
- You can also initiate syncing with the app and meter by pulling down on the home screen.
- After syncing, the app will display the last transferred reading and allow you to add additional details about the reading.
- NOTE:
- If the readings do not sync, turn your meter on and ensure Bluetooth® is on in both your meter and the mobile device. See Frequently Asked Questions for more help.
- "Sync with account failed." will appear in the app if the sync was not successful. See Frequently Asked Questions for more help.
- Start a new sync by swiping down from the top of the app Home screen.
- Blood glucose readings are always displayed in the app using the unit of measure (mmol/L) on your meter.
- Readings tagged in your meter as control solution are never displayed in the app. Follow your meter instructions for control solution testing and tagging.
- When readings older than 14 days are synced with the app, they will not trigger a Pattern message.
- If you are syncing multiple meters to your app, we recommend that the meters are synced one at a time.
Background Sync:
- The OneTouch Reveal mobile app has a background sync function. When it is turned on, syncing will occur even when youare not actively using the app. The background sync setting is turned on by default.
- The meter will attempt to sync data up to 4 hours after a test, even if the meter appears to be off. You will receive periodicnotifications if your meter does not complete a background sync with the app.
- NOTE: To receive pattern notifications, you must keep background sync turned on. See Detecting Patterns section in your Help file.
- Turn background sync on or off from the My Meters screen in the More menu.
- To ensure successful syncing, make sure that Bluetooth is turned on in the meter and the mobile device. Keep your deviceswithin 1.5 meters of each other with nothing between them such as your body, walls, or water. Make sure your mobile deviceis on and the app is running in the background. See Frequently Asked Questions for more help.
