Signing Up For A OneTouch Reveal Account:
- A OneTouch Reveal® account allows you to view all your data across mobile devices and the OneTouch Reveal® web application. The account enables cloud backup of the data stored in the app and eliminates the need to sync your meters with every digital platform.
- Once your account is created, you can access your data from additional mobile devices, as well as the web, using this same account. To use the app on additional mobile devices, install the app on the device and then log in to your account.
- If you already have a OneTouch Reveal® account, you can use it to log in.
- If you don't already have a OneTouch Reveal® account, create one using the following steps after installing and opening the app on your mobile device.
1. Tap either button to allow or deny permission for the app to track your activity across other apps.
2. Tap either button to allow or not allow the app to send you notifications.
3. Select your country of residence, then tap Next.
4. Review the Consent to Process Personal/Sensitive Data, then tap I Agree
-
-
- NOTE: If you don't agree to the Consent to Process Personal/Sensitive Data, your account won't be created.
5. Tap Sign Up.
- NOTE: You need to be age 18 or older to use this app. Guardians age 18 and older may create an account on behalf of their dependent who is younger than age 18. See Signing Up as a Guardian for a Dependent.
Signing Up for Yourself:
- If you are age 18 or older and wish to use this app for your own glucose data, tap Sign up for myself and then follow the prompts.
Signing Up as a Guardian for a Dependent:
- You need to be age 18 or older to use this app. Guardians age 18 and older may create an account on behalf of their dependents who are younger than age 18.
1. After reviewing the Consent to Process Personal/Sensitive Data and tapping I Agree, tap Sign up for a dependent on the next screen.
2. On the next screen, enter your guardian account information including:
-
-
- Guardian Name
- Email Address
- Confirm Email Address
- Password
- Confirm Password
- NOTE:
-
- You can't use an email address that is already in use with another guardian account.
- Passwords must be between 8–16 characters, contain at least 1 number and 1 letter, and cannot contain < > " = +.
- If your email address is invalid or your email address or passwords don't match, you will be instructed to re-enter them.
3. Once you have reviewed the Terms of Use and Privacy Policy and confirmed you have reached the age of 18, tap the corresponding box to indicate you agree.
4. If you wish to opt-in to receive diabetes-related marketing materials, tap the corresponding box to indicate you agree.
5. Then tap Continue.
6. On the next screen, enter your dependent's details including:
-
-
- Date of Birth
- Name
- Clinic Code (optional)
- Gender
- Diabetes Type
- NOTE:
-
- You may sign up only one dependent per guardian account. If you have more than one dependent, you will need to create a separate guardian account using different login credentials for each dependent.
- If you wish to share your dependent's data with a particular Care Team, a professional or group of professionals helping to manage their condition, contact them directly for their clinic code. To stop sharing your dependent's information, contact their Care Team directly, or permanently delete your dependent's account. Permanently deleting the account will erase all historical data associated with the account. If the account is deleted, you will not be able to reactivate it.
7. Tap Sign Up to continue.
Logging in as a Guardian for a Dependent:
- NOTE: Only one OneTouch® account can be logged into this app on your mobile device at a time. If you wish to log in to a different OneTouch® account, you must delete and reinstall this app or use a second mobile device for the second account.
- If you already have a OneTouch® guardian account for a dependent, follow these steps to log in.
1. Tap Yes, log me in.
2. On the next screen, tap My dependent's data.
3. On the next screen, enter your Email Address and Password.
4. You may choose to log in next time with biometric ID by tapping the toggle to turn on this option.
5. Tap Keep Me Logged In if you don't want to be prompted to enter your email and password each time you open the app.
6. Then tap Log In.
- NOTE:
- If there is no email address or date of birth associated with your account, you will be asked to update your account with this information.
- If you have an account but have forgotten your password, tap Forgot your password?, then follow the prompts. If you have forgotten your password and attempt to log in with an incorrect password too many times, your account will lock for a period of time.
- If you update your account email address or password outside of this mobile app, for example in the OneTouch Reveal® web application, you will be asked to Log In with Updated Credentials. This will keep the app syncing with the cloud.
When Your Dependent Turns Age 18:
- When your dependent reaches age 18, they will be eligible to take over their own account, at which point you will no longer be able to view their data using your guardian account.
- A message saying, "Happy 18th Birthday!" will appear. For the dependent to take over the account, they must update it with their own email address and password.
- Once they have read the Terms of Use and Privacy Policy and confirmed they have reached the age of 18, the dependent must tap the corresponding box confirming they agree. A checkmark will appear.
- If they wish to opt-in to receive marketing materials, they may check the corresponding box, then tap Continue.
- NOTE:
- The dependent email address must be different from any other email already in use for a OneTouch® account.
- After the dependent has taken over their own account, they can choose to view their information on another mobile device. If this occurs, another OneTouch® account can be used on the original mobile device by uninstalling and reinstalling the app and then logging in.
