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OneTouch VerioIQ® – Error 5

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Information

Title	OneTouch VerioIQ® – Error 5

URL Name	OneTouch-VerioIQ-Error-5

Summary	Understanding an Error 5 message on the OneTouch Verio IQ® meter.

Article Type	Product Guide

Country	Global

Product	OneTouch VerioIQ® meter

Language	English

Average Rating	3.7

Article Details

Customer Solution

Error 5:

What it means:
- The meter has detected a problem with the test strip. Possible cause is test strip damage.

What to do:
- Repeat the test with a new test strip; see blood application or control solution testing.
- If this message continues to appear, contact Customer Care.

Note: If the meter is on but does not operate (locks up), contact Customer Care.

Customer Links

Tier 0 Solution

Tier 0 Links

OneTouch Verio® and Ultra Plus - Error Sub Codes

Tier 1 Solution

Tier 1 Links

Tier 2 Solution

Tier 2 Links

Document ID

AW 06703306A

Elevated Links

Properties

Article Created Date	15/07/2021 00:09

Created By	Federico Bouchaton

Last Modified By	LifeScan OneTouch Community Site Guest User

Last Published Date	16/04/2025 20:13

Enabled Portal	US

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