No Data Appears In OneTouch Reveal® Reports:
- It's possible that data may appear to be missing (e.g., no data available) when viewing or printing reports over a given date range.
- Reasons data may appear to be missing include:
- You selected a report date range in which insufficient data exists. Select a new date range for the report.
- Data was removed during or after data was transferred. When the date in the device is set incorrectly (e.g., there are readings with timestamps with future dates), the OneTouch Reveal® web application provides the option to remove those data points with the inaccurate timestamps. Please check the date setting in the device and review the Data List Report.
Troubleshooting:
- Use this troubleshooting section if you experience difficulty using the OneTouch Reveal® web application or the transfer of data. The troubleshooting section lists the most common problems and solutions.
- If you are not able to resolve this issue, try refreshing your browser.
- If the issue remains, please email contact@onetouch.com.
