You Have Forgotten Your Username Or Password And Cannot Sign In To The OneTouch Reveal® Web Application (Locked Account):
- An account is locked when you make five attempts to sign in with an invalid username and password combination. The system will lock the account for 15 minutes. Then, you can attempt to sign in again. A valid username and password combination must be entered to access the account.
- If you forgot your username or password, the OneTouch Reveal® web application sign-in page includes the Forgot your username or password? link.
- Click the link and enter the Email address you provided when you created your account.
- The OneTouch Reveal® web application will send you an email.
- Follow the instructions in the email to reset your password.
Troubleshooting:
- Use this troubleshooting section if you experience difficulty using the OneTouch Reveal® web application or the transfer of data. The troubleshooting section lists the most common problems and solutions.
- If you are not able to resolve this issue, try refreshing your browser.
- If the issue remains, please email contact@onetouch.com.
