OneTouch® Select Simple™ - Error Messages

Error messages:

• Error 1
• Error 2
• Error 3
• Error 4
• Error 5
• Error 7
• Error 8
• Error 9
• Useful links

• The OneTouch^® SelectSimple™ Meter displays messages and will beep when there are problems with the test strip, with the meter, or when your blood glucose levels are higher than 600 mg/dL or lower than 20 mg/dL. Messages do not appear in all cases when a problem has occurred. Improper use may cause an inaccurate result without producing an error message.

Error 1:

• What it means:
  • There is a problem with the meter.

• What to do:
  • Remove the batteries.
  • Press the Power or Ok button for 3 seconds.
  • Reseat the batteries.
  • Turn meter back on normally (with strip or Power button).
  • NOTE:
    • If there are no buttons, remove the batteries for at least 10 seconds and then reseat them.
  • If the error continues to appear, contact Customer Care.

Error 2:

• What it means:
  • Both Error 2.1 and 2.2 can be caused by either:
    • Use of a used test strip.
    • Damaged test strip. Check the bottom of the strip.
    • Meter contamination such as control solution or blood have gone inside the test strip port.

• What to do:
  • Check test strip port for contamination. Confirm if any control solution or blood have gone inside the test strip port.
  • Repeat the test with a new test strip.
  • If this message continues to appear, contact Customer Care.

Error 3:

• What it means:
  • Error message indicates that the blood or control solution sample was applied before the meter was ready.

• What to do:
  • Repeat the test with a new test strip.
  • Apply a blood or control solution sample only after the blinking blood drop icon  appears on the display.
  • If this message continues to appear, contact Customer Care.

Error 4:

• One of the following may apply:

• • What it means:
    • You may have high glucose and have tested in an environment near the low end of the system’s operating temperature range 10–44°C.

• • What to do:
    • Make sure you are testing within the operating range 10–44°C, and repeat test with a new test strip;
    • If this error message appears again, contact Customer Care.
• or
  • What it means:
    • There may be a problem with the meter.

• • What to do:
    • If this error message appears again, contact Customer Care.
• or
  • What it means:
    • There may be a problem with the test strip. For example, it may have been damaged or moved during testing.

• • What to do:
    • Make sure you are testing within the operating range 10–44°C, and repeat test with a new test strip;
    • If this error message appears again, contact Customer Care.
• or
  • What it means:
    • The sample was improperly applied.

• • What to do:
    • If you applied the sample incorrectly, review blood application or control solution testing and repeat the test with a new test strip.
    • If the error message appears again, contact Customer Care.

Error 5:

• What it means:
  • The meter has detected a problem with the test strip.
  • Possible causes are test strip damage or an incompletely filled confirmation window.

• What to do:
  • Repeat the test with a new test strip. Refer to blood application or control solution testing

• NOTE: There is no Error 6 message.

Error 7:

• What it means:
  • You may have a very low blood glucose level (severe hypoglycaemia), lower than 20 mg/dL.

• What to do:
  • This may require immediate treatment according to your healthcare professional’s recommendations. Although this message could be due to a test error, it is safer to treat first and then do another test.

Error 8:

• What it means:
  • You may have a very high blood glucose level (severe hyperglycaemia), above 600 mg/dL.

• What to do:
  • Re-check your glucose level. If an Er 8 message appears again, obtain and follow instructions from your healthcare professional without delay.

Error 9:

• What it means:
  • The meter has detected that the temperature is above or below the system operating range. Do Not perform a test until the meter and test strips reach a temperature within the operating range of 10–44°C.

• What to do:
  • Repeat the test after the meter and test strips have reached a temperature within the operating range.

Useful links:

• OneTouch® Select Simple™ - Product Guide
• OneTouch® Select Simple™ - Testing with a fingertip sample
• OneTouch® Select Simple™ - Applying blood and reading results
• OneTouch® Select Simple™ - Removing the used lancet
• OneTouch® Select Simple™ - Disposing of the used lancet and test strip
• OneTouch® Select Simple™ - Interpreting unexpected test results
• OneTouch® Select Simple™ - Testing with a forearm or palm sample
• OneTouch® Select Simple™ - Getting a blood sample from your forearm or palm
• OneTouch® Select Simple™ - Control solution testing

• OneTouch® Select Simple™ - Product Guide
• OneTouch® Select Simple™ - Testing with a fingertip sample
• OneTouch® Select Simple™ - Applying blood and reading results
• OneTouch® Select Simple™ - Removing the used lancet
• OneTouch® Select Simple™ - Disposing of the used lancet and test strip
• OneTouch® Select Simple™ - Interpreting unexpected test results
• OneTouch® Select Simple™ - Testing with a forearm or palm sample
• OneTouch® Select Simple™ - Getting a blood sample from your forearm or palm
• OneTouch® Select Simple™ - Control solution testing