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OneTouch® Ultra®2 – Error Warning Error 4

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Title	OneTouch® Ultra®2 – Error Warning Error 4

URL Name	OT-Ultra-2-Error-Warning-Error-4

Summary	Understanding an Error 4 message on OneTouch® Ultra®2 meter.

Article Type	Product Guide

Country	Global

Product	OneTouch® Ultra®2 meter

Language	English

Average Rating	5.0

Article Details

Customer Solution

Error 4 Message:

One Of The Following May Apply:

What It Means:
- You may have high glucose and have tested in an environment near the low end of the system’s operating temperature range (43–111°F).
What To Do:
- If you tested in a cool environment, repeat the test in a warmer environment with a new test strip.

OR

What It Means:
- There may be a problem with the test strip. For example, it may have been damaged or moved during testing.
What To Do:
- If you tested in a normal or warm environment, repeat the test with a new test strip.

OR

What It Means:
- The sample was improperly applied.
What To Do:
- If you applied the sample incorrectly, review articles on blood application or control solution testing and repeat the test with a new test strip.

OR

What it Means:
- There may be a problem with the meter.
What to do:
- If you applied the sample incorrectly, review articles on blood application or control solution testing and repeat the test with a new test strip.

Customer Links

Tier 0 Solution

Tier 0 Links

OneTouch Ultra® - Error Sub Codes

Tier 1 Solution

Tier 1 Links

Tier 2 Solution

Tier 2 Links

Document ID

AW 06650010A

Elevated Links

Properties

Article Created Date	15/07/2021 00:24

Created By	Federico Bouchaton

Last Modified By	Mateo Velasquez Delgado

Last Published Date	17/04/2025 17:24

Enabled Portal	US

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